Handling Complaints Fairly: How AI Supports Consistent Complaint Resolution for GCC Insurers

For GCC insurers, complaint handling breaks down on consistency and timing, not the fairness of individual decisions — scattered channels, inconsistent logging, and slipped deadlines. Here is how OCR/IDP, RAG and agentic AI capture every complaint into one structured, categorised, deadline-tracked record with a consistent draft response, while people decide every outcome.

This InsurTech Gulf article discusses insurance technology, underwriting operations, and market developments relevant to insurers and brokers in KSA, the wider GCC, MENA, and international markets. It is part of the site's ongoing coverage of underwriting automation, digital insurance workflows, and practical implementation trends in insurance software.